Question 1

How much does tax preparation cost at Ross Tax Pro?

Accepted Answer

Our pricing starts at $149 for simple individual returns and goes up based on complexity. The 1040 On The Go ERO-assisted service starts at $999.99. Bank products (Refund Transfer, Easy Advance) have no upfront cost — fees are deducted from your refund. View our full pricing at /pricing.

Question 2

What is the 1040 On The Go service?

Accepted Answer

1040 On The Go is our signature ERO-assisted mobile filing service. You scan and upload your documents, our PTIN-registered preparer prepares your return, our ERO (Electronic Return Originator) reviews and signs it for compliance, then we e-file directly to the IRS. Starting at $999.99 — includes ERO review, e-file transmission, and real-time status updates.

Question 3

Do I qualify for COVID-19 SETC credits?

Accepted Answer

You may qualify if you were self-employed, a sole proprietor, or a 1099 contractor in 2020 or 2021 and missed work due to COVID-19 illness, quarantine, or caring for a family member. Credits can be up to $32,220. We file an amended return (Form 1040-X) with Form 7202 to claim these credits.

Question 4

What bank products do you offer?

Accepted Answer

We partner with Santa Barbara Tax Products Group (TPG) to offer: Refund Transfer (RT) — no upfront tax prep fees, Easy Advance — up to $6,000 same-day funding, and Pre-Acknowledgment Loans. All fees are deducted from your refund, so there is no out-of-pocket cost.

Question 5

How long does it take to get my refund?

Accepted Answer

The IRS typically issues refunds within 21 days of e-file acceptance. With bank products (Easy Advance), you can receive funds the same day your return is accepted. We provide real-time status updates through your client portal.

Question 6

What documents do I need to bring?

Accepted Answer

Bring your government-issued photo ID, Social Security cards for all household members, all W-2s and 1099s, last year's tax return if available, bank account information for direct deposit, and any receipts for deductions you plan to claim. For business returns, bring your profit/loss records and business expenses.

Question 7

Do you offer virtual tax preparation?

Accepted Answer

Yes. Our 1040 On The Go service is fully virtual — upload your documents securely through our client portal, and we handle everything remotely. We serve clients nationwide, not just Hampton Roads.

Question 8

What is an ERO and why does it matter?

Accepted Answer

An Electronic Return Originator (ERO) is an IRS-authorized entity that originates the electronic submission of tax returns to the IRS. Our EFIN (Electronic Filing Identification Number) is 748335. ERO authorization means your return is reviewed by a credentialed professional and transmitted through an IRS-approved channel — not a DIY software platform.

Question 9

Can you help if I owe back taxes or have unfiled returns?

Accepted Answer

Yes. We can prepare unfiled prior-year returns, negotiate IRS installment agreements, respond to IRS notices, and provide full audit representation under Circular 230 using Form 2848 (Power of Attorney) and Form 8821 (Tax Information Authorization).

Question 10

Is my information secure?

Accepted Answer

Yes. We maintain a Written Information Security Plan (WISP) as required by the FTC Safeguards Rule. All data is encrypted at rest and in transit using AES-256. We use IRS-compliant identity verification and multi-factor authentication for all staff access.

Tax Guides & Resources

Latest Articles & Guides

Frequently Asked Questions

Get Tax Tips in Your Inbox

Still Have Questions?